Refund policy
Last updated: 21 September 2026
CortTech London is a trading brand of Cortex London Ltd (Company Number 16801893), registered in England and Wales.
We provide website design and development services. As our services are delivered digitally, there is no physical product to return.
1. Cancellation and refunds
Our services are custom-made for each customer and work begins specifically for the customer following purchase.
Where applicable under UK consumer law, customers may have a statutory right to cancel a distance contract within 14 days.
If you ask us to begin work before the end of the applicable cancellation period, you expressly request that the service begins immediately. If you subsequently cancel while the service is in progress, you may be required to pay a proportionate amount for the service already provided up to the time of cancellation.
Where the service has been fully performed during the applicable cancellation period, and the required consent and acknowledgement have been obtained, the statutory right to cancel may no longer apply.
Nothing in this policy affects any statutory rights you may have under applicable consumer law.
2. Custom website services
Because each website is created specifically for the customer, we do not offer refunds simply because a customer changes their mind after work has begun, except where a refund is required by applicable law.
This includes circumstances where:
-
the customer changes their mind about the design;
-
the customer no longer wishes to operate a website;
-
the customer decides to use another provider;
-
the customer does not provide the information or materials required to complete the project;
-
the customer delays the project after work has commenced.
This does not affect statutory consumer rights where our service has not been provided in accordance with the law or our contractual obligations.
3. Service issues
We aim to provide all websites with reasonable care and skill and in accordance with the service agreed at the time of purchase.
If you believe that your website has not been provided as agreed, please contact us at:
Please explain the issue clearly and provide any relevant information or screenshots.
Where appropriate, we will first seek to correct or complete the affected part of the service.
Where applicable law provides a right to a price reduction or refund, we will comply with that requirement.
4. Customer delays
Our standard website service is advertised with delivery within 3 business days.
This period begins once we have received all information, content, images, branding materials, access details and other information reasonably required to build the website.
If required information or feedback is delayed by the customer, the delivery period may be extended accordingly.
5. Refund processing
Where a refund is agreed or legally required, we will normally issue it to the original payment method.
Refund processing times may depend on the payment provider or financial institution.
6. International customers
CortTech London initially focuses on customers in the United Kingdom but may accept customers from other countries.
Customers outside the UK may have additional consumer rights under the mandatory laws applicable in their country of residence. Nothing in this policy is intended to remove rights that cannot legally be excluded.
7. Contact
For cancellation requests, refund requests or complaints, please contact:
CortTech London
A trading brand of Cortex London Ltd
Company Number: 16801893
Lytchett House
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom
Email: support@corttechlondon.com